FAQs

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Frequently Asked Questions

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  • As a general rule for new clients we allow 3 and a half hours for a cut and colour, however this is for a basic colour. If you are having a colour correction or have long/thick hair then we will allow extra time. Please be mindful of this when you are booking and provide us with as much information as you can so that you we don’t have to turn you away once we see your hair.

  • Each client’s hair takes differently to colour so we can provide you with an estimate, however it may not be accurate. If you do not have any artificial dye in your hair then we can usually achieve your desired colour in the first session. However, if you have coloured your hair recently (in particular home dye’s) then we may need to cleanse your hair first to pull any strong colours. Alternatively if your hair is damaged then we may need to do 2 or 3 sessions of colour to maintain the integrity of your hair to prevent breakage.

  • Our prices vary for all stylist levels. Our hair cuts range between $80-$160 and our colours start around $250 + toner ($65-$105). Our most common colours (balayage and half head of highlights) generally start from $350+. Any additional charges such as treatments can be discussed in your consult .

  • We recommend that you rebook with every appointment to avoid missing out on your preferred stylist. However we understand that schedules can change and we advise to book 2-3 weeks in advance. For senior stylists and our busy days (late nights and Saturdays) we recommend 4-5 weeks notice at least. We do however have last minute cancellations for stylists so feel free to contact us via email or phone to double check and we can always add you to our cancellation lists.

  • Yes you need to confirm your appointment. We automatically send out a confirmation text 4 days prior to your appointment as a friendly reminder. Unfortunately if appointments are not confirmed within 48 hours of the appointment then we will have to cancel the appointment as we have a waiting list.

  • At Cameron & Moo we have a variety of stylists to suit everyones needs. Around half of our stylists are freelancers (meaning they work for themselves, however we can book you in with them). Some of our stylists specialize in colour, whilst other in cutting/styling. All of our stylists are highly trained professionals that meet our Cameron & Moo standards so we feel comfortable booking you in with any one of them. We do however have stylists that are more suited to your individual styles so please don’t hesitate for advice from our team.

  • Yes! Free parking.

  • We understand that circumstances may arise that require you to cancel or reschedule your appointment. However, we kindly ask that you provide us with at least 24 hours' notice so that we can offer your appointment slot to another client who may be waiting for our services.

    If you need to cancel or reschedule your appointment, please contact us as soon as possible by phone or email. If you cancel with less than 24 hours' notice, or do not show up for your appointment, we reserve the right to charge you 50% of the cost of the missed service.

    Repeated cancellations or no-shows may result in the requirement of a credit card to reserve future appointments.

    Thank you for your understanding and cooperation. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact us.